Nunhead Storage Service Terms and Conditions

These terms and conditions set out the basis on which Nunhead Storage provides storage services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or placing goods into storage, the customer agrees to be bound by these terms. These terms are intended to be clear, fair, and consistent with applicable UK consumer and commercial law. They apply to all standard storage services provided by the company unless a separate written agreement states otherwise.

The customer is responsible for reading these terms carefully before confirming a booking. If anything is unclear, the customer should ensure that they understand the service obligations, payment requirements, restrictions on stored goods, and the limits of liability before the storage period begins. The storage service is provided on the basis that the customer has the legal right to store the items placed in the unit or facility.

These storage terms may be updated from time to time to reflect operational, legal, or regulatory changes. Any revised version will apply from the date it is issued, unless a different effective date is stated. The version in force at the time of booking will usually govern the initial agreement, but later amendments may apply where permitted by law and where reasonable notice is provided.

Booking Process

To reserve a storage unit or other storage service, the customer must provide accurate information during the booking process, including their name, address, contact details, and the nature of the items to be stored. Nunhead storage reserves the right to request identification, proof of address, or other reasonable verification before confirming a booking. A booking is not complete until it has been accepted by the company and any required deposit or initial payment has been received.

The company may refuse a booking if the requested service is unavailable, if the items proposed for storage appear unsuitable or prohibited, or if the company reasonably believes the storage arrangement would create a risk to property, health, safety, or legal compliance. Any quoted space, size estimate, or recommendation is based on the information supplied by the customer and may change if the actual items differ from the description provided.

Where the customer books storage on behalf of a business, partnership, or other organisation, the individual making the booking confirms that they have authority to bind that entity to the agreement. The customer must notify Nunhead Storage promptly if any booking details change before or during the storage period.

Payments, Fees, and Billing

The customer agrees to pay all fees relating to the service, including storage charges, setup fees, administration fees, insurance charges if selected or required, late payment fees, and any additional charges that arise from breach of these terms. Payment terms will be set out at the point of booking or in the customer account summary. Unless otherwise agreed in writing, all charges must be paid in advance.

If payment is not received when due, Nunhead Storage may suspend access to the stored goods, charge interest or reasonable administrative costs where permitted by law, and take further action to recover outstanding sums. Any discounts, introductory rates, or promotional offers are personal to the booking and may be withdrawn if the customer fails to comply with the applicable conditions. Prices may be reviewed from time to time, and the customer will be given reasonable notice of any change to recurring charges where advance notice is required by law or contract.

All payments must be made using an approved method. Cash, card, bank transfer, or direct debit may be accepted depending on the booking type and service setup. The customer remains responsible for ensuring sufficient funds are available for recurring payments. If a payment method fails, the customer must remedy the issue immediately.

Cancellations and Termination

The customer may cancel a booking before the storage period starts, subject to any stated cancellation rules, administration charges, or non-refundable fees disclosed at the time of booking. If the storage service has already commenced, the customer may still terminate the agreement by giving the required notice, paying all outstanding charges, and removing all goods by the agreed end date. Failure to remove items on time may result in continued charges.

Where a customer cancels a booking that included special arrangements, such as reserved space, collection scheduling, or short-notice preparation, any reasonable costs already incurred by Nunhead Storage may be deducted from sums paid or invoiced separately. The company may also terminate the agreement with immediate effect if the customer seriously breaches these terms, provides false information, stores prohibited items, or fails to pay amounts due after notice.

On termination, the customer must collect all stored goods, settle any remaining balance, and leave the facility in the condition reasonably expected for normal use. Any goods not collected may be dealt with in accordance with the company’s rights under this agreement and applicable law, including storage, disposal, or sale where lawful and after proper notice has been given.

Customer Responsibilities

The customer must ensure that all goods stored are properly packed, labelled where appropriate, and suitable for storage in the conditions provided. Fragile, valuable, perishable, hazardous, or temperature-sensitive goods should only be stored if expressly accepted by the company in writing and if the customer has followed any required packing or declaration instructions. The customer must not store items that are stolen, counterfeit, illegal, or obtained unlawfully.

The customer must also take reasonable steps to protect their own property, including using suitable containers, securing lids, and ensuring that items are clean and dry before storage. Nunhead storage does not inspect every item on receipt and relies on the customer’s description of the goods. If the customer becomes aware that any item may be unsafe, restricted, or subject to a recall, they must inform the company without delay.

The customer remains the owner of the goods unless the company is notified otherwise in writing. The customer confirms that they have the lawful right to store the items and that no third-party rights will be infringed by the storage arrangement. If any authority, insurer, or rights holder makes a claim relating to the items, the customer must cooperate fully in resolving the matter.

Liability and Insurance

Nunhead Storage will take reasonable care in providing the service, but it does not guarantee that stored goods will be free from loss, theft, damage, or deterioration. The company is not liable for loss or damage caused by events beyond its reasonable control, including flood, fire, storm, power failure, infestation, criminal acts by third parties, or failure of utilities or public services, except where such liability cannot lawfully be excluded.

The company’s liability for foreseeable loss or damage caused by its proven negligence, breach of contract, or breach of statutory duty will be limited to the extent permitted by law and, where applicable, to the value declared by the customer or the level of cover expressly agreed in writing. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

The customer is strongly encouraged to maintain adequate insurance for the full replacement value of all stored goods. If insurance is offered as part of the service, the customer must read the policy terms carefully and ensure that the cover is suitable. The company will not be responsible for under-insurance, failure to disclose material information, or claims rejected because the customer did not comply with policy conditions.

Waste Regulations and Prohibited Materials

The storage service must not be used to dispose of waste, hazardous waste, or materials that require specialist handling unless the company has given prior written approval and all legal requirements are met. The customer must comply with all applicable UK waste regulations, environmental laws, packaging rules, and duty-of-care obligations when bringing items to the facility. The customer must not abandon items and must remove any unwanted goods using lawful disposal methods.

Prohibited items may include, without limitation, explosives, fireworks, gas cylinders, chemicals, asbestos, biological waste, contaminated materials, stolen property, illegal drugs, firearms, ammunition, live animals, and any other item that may endanger people, property, or the environment. The company may inspect goods where reasonably necessary to protect safety, legal compliance, or property integrity.

If the customer stores items that constitute waste or are otherwise unlawful to retain, the company may isolate, remove, report, or dispose of those items in accordance with legal obligations and may charge the customer for any related costs, penalties, or professional handling fees. The customer will remain responsible for all consequences arising from the storage of prohibited or misdeclared goods.

Access, Use of the Storage Unit, and Security

The customer may only access the storage space during agreed access hours and in accordance with any security or identification procedures. The company may restrict access temporarily for maintenance, safety checks, emergencies, or operational reasons. Any person accessing the unit on the customer’s behalf must be authorised by the customer and may be required to prove identity.

The customer must not use the premises for sleeping, business operations involving public visits, retail sales, or any unlawful purpose unless expressly agreed in writing. The customer must keep the storage area locked, avoid overfilling the space, and ensure that items do not protrude, leak, or create a nuisance. The company may move, re-stack, or secure goods if necessary to prevent damage or maintain site safety, provided reasonable care is taken.

The customer must immediately report any known security incident, suspected theft, accidental damage, water ingress, pest activity, or other issue affecting the stored goods. Prompt notification helps the company investigate and take appropriate action. Delays in reporting may affect the handling of any claim.

Default, Enforcement, and Sale of Goods

If the customer defaults on payment, breaches these terms, or fails to remove goods after termination or expiry, Nunhead Storage may exercise any rights available under the contract and law. This may include charging for continued storage, denying access, selling goods where lawful after appropriate notice, or disposing of items that are valueless, unlawful, or dangerous. Any proceeds of sale may be applied against outstanding debt, costs, and expenses, with any remaining surplus handled in accordance with legal requirements.

The company will generally act reasonably and give notice where notice is required, but urgent action may be taken without delay if necessary to prevent harm, loss, or legal breach. The customer agrees to pay all reasonable costs associated with recovering arrears, removing unauthorised goods, repairing damage caused by the customer, or enforcing these terms through debt recovery or legal process.

Failure to exercise a right on one occasion does not prevent the company from relying on that right later. Any waiver must be clearly stated in writing and signed by an authorised representative of the company.

Complaints and General Provisions

If the customer has a complaint about the service, they should raise it promptly so that the matter can be investigated and addressed in a fair and timely manner. The company will consider complaints in good faith and may request supporting information, photographs, inventory details, or other relevant evidence. This complaint process does not affect the customer’s legal rights.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. The headings are provided for convenience only and do not affect interpretation. The customer may not assign or transfer their rights or obligations under the agreement without written consent, except where required by law.

Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless the law requires otherwise. Where the customer is resident in Scotland or Northern Ireland, mandatory consumer protections of the relevant jurisdiction will not be affected where they apply by law.