Storage Nunhead Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Nunhead provides storage and related removal services within the United Kingdom. By making a booking, using our storage facilities, or instructing us to carry out removal or transport work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person or business entering into a contract with Storage Nunhead for storage and or removal services.

Services means any storage, removal, packing, loading, unloading, transportation, or associated services provided by Storage Nunhead.

Goods means any items, belongings, furniture, equipment, or effects accepted by Storage Nunhead for storage or removal.

Contract means the agreement between the Customer and Storage Nunhead incorporating these Terms and Conditions and any written confirmation provided at the time of booking.

2. Scope of Services

Storage Nunhead offers storage units and related removal and transport services. The exact scope of work will be described in the booking confirmation or written quotation issued to the Customer. Any services outside the agreed scope may incur additional charges and will only be undertaken with the Customer's agreement where reasonably possible.

3. Booking Process

All bookings are subject to availability and acceptance by Storage Nunhead. A booking is made when the Customer has provided the information reasonably requested by Storage Nunhead, has accepted these Terms and Conditions, and has received confirmation from Storage Nunhead that the booking is accepted.

Storage Nunhead may request information including, but not limited to, the type and approximate volume of Goods, collection and delivery addresses, access conditions, desired storage unit size, and preferred dates. The Customer must provide accurate and complete information to enable Storage Nunhead to provide an appropriate quotation and allocate appropriate resources.

Any quotation provided is based on the information supplied by the Customer. If the information is incomplete or inaccurate, Storage Nunhead reserves the right to adjust the price, reschedule the work, or in serious cases decline to proceed with the Services.

Bookings for removal or transport work are not confirmed until Storage Nunhead has provided clear confirmation. Storage Nunhead may decline a booking at its discretion, for example where safety concerns or regulatory restrictions apply.

4. Quotations and Prices

Unless otherwise specified, quotations for storage and removal services are valid for a limited period from the date of issue. The applicable period will be indicated on or with the quotation. After this period, Storage Nunhead may vary its prices to reflect changes in costs or circumstances.

Quotations are normally based on the information provided by the Customer, including the volume and nature of Goods, access conditions, distance, and any special requirements such as packing services, dismantling or reassembly. If during the provision of Services Storage Nunhead finds that the actual work differs significantly from the information supplied, additional charges may apply.

Prices for ongoing storage are normally charged per unit or per agreed space and are subject to periodic review. Changes in storage charges will be notified to the Customer in advance where reasonably possible.

5. Payments

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed in writing, payment for removal or transport Services is due in full prior to or on the date of the scheduled service. Payment for storage is normally due in advance for each storage period.

Storage Nunhead accepts payment by the methods indicated at the time of booking. The Customer is responsible for ensuring that payments are made on time and in full. If payment is not received by the due date, Storage Nunhead may refuse to carry out or continue the Services, may deny access to stored Goods, and may apply late payment charges where permitted by law.

Where payment is overdue, Storage Nunhead may exercise a lien over the Goods, meaning it may retain possession of them until all sums due, including any reasonable costs and charges, have been paid. Storage Nunhead may, after giving reasonable notice to the Customer and in accordance with applicable law, sell or otherwise dispose of Goods that remain subject to unpaid charges, and apply the proceeds towards settlement of outstanding sums.

6. Cancellations and Changes by the Customer

If the Customer wishes to cancel or amend a booking, they must notify Storage Nunhead as early as possible. Cancellation or amendment rights and any applicable charges will depend on the notice given and the nature of the Services.

For removal or transport Services, Storage Nunhead may apply cancellation charges if the Customer cancels or significantly alters the booking on short notice. The scale of such charges may increase as the service date approaches, reflecting the costs incurred in reserving time and resources.

For storage Services, the Customer may normally terminate ongoing storage arrangements by giving written notice in accordance with the minimum notice period stated in the storage agreement. Storage charges will continue to apply up to the end of the notice period or until the Goods are removed, whichever is later, unless Storage Nunhead agrees otherwise.

If the Customer fails to provide access at the agreed time, or if the Goods are not ready for collection, Storage Nunhead may treat this as a late cancellation or aborted service and may charge a reasonable fee to cover time and travel costs.

7. Cancellations and Changes by Storage Nunhead

Storage Nunhead will use reasonable efforts to provide the Services on the agreed dates and times. However, circumstances such as severe weather, traffic incidents, safety concerns, or events beyond our reasonable control may require rescheduling. In such cases, Storage Nunhead will contact the Customer as soon as reasonably possible to arrange an alternative date and time.

If Storage Nunhead is unable to perform the Services due to reasons within its control, the Customer may be entitled to a refund of any prepaid charges for Services not provided. Storage Nunhead will not be liable for indirect or consequential losses arising from any delay or cancellation where legally permitted to exclude such liability.

8. Customer Responsibilities

The Customer is responsible for ensuring that access is available at the collection and delivery addresses, including arranging any parking permissions that may be required. Any parking charges, fines, or penalties incurred as a result of incorrect or insufficient parking arrangements may be charged to the Customer.

The Customer must ensure that Goods are suitably packed for transport and storage, unless packing services have been explicitly included in the Contract. Fragile or high value items should be clearly identified. The Customer should remove any items that are not to be stored or moved.

The Customer must not send for storage or removal any Goods that are prohibited by law or by these Terms and Conditions, including but not limited to hazardous materials, flammable substances, explosives, illegal goods, perishable items, live animals, or plants. Storage Nunhead may refuse to accept or may remove any such Goods at the Customer's risk and expense.

The Customer is responsible for arranging appropriate insurance for their Goods if they wish to be protected beyond the limits of liability set out in these Terms and Conditions.

9. Waste Regulations and Prohibited Items

Storage Nunhead operates in compliance with applicable waste and environmental regulations. The Customer must not use storage units or removal services to dispose of waste, rubbish, or any items that should properly be handled by a licensed waste carrier or taken to an authorised facility.

Prohibited items include but are not limited to household refuse, builder's rubble, chemicals, oils, paints, solvents, asbestos, gas cylinders, clinical or biological waste, and any materials classified as hazardous or controlled waste. If such items are found among the Goods, Storage Nunhead may remove them and arrange for lawful disposal at the Customer's cost.

The Customer will be responsible for any fines, penalties, clean up costs, or regulatory action arising from a breach of waste or environmental regulations caused by the inclusion of prohibited items in their Goods.

10. Liability and Risk

All Goods remain the property and at the risk of the Customer at all times, except where otherwise required by law. Storage Nunhead will take reasonable care of the Goods while they are in its custody, but does not assume responsibility for loss or damage except as set out in this section.

Storage Nunhead will not be liable for any loss or damage arising from the inherent nature or defect of the Goods, inadequate or improper packing by the Customer, normal wear and tear, atmospheric or climatic conditions, acts of third parties, or events beyond Storage Nunhead's reasonable control.

Where Storage Nunhead is found liable for loss or damage to Goods, such liability may be limited to a specified amount per item or per consignment, or to the reasonable cost of repair or replacement, whichever is lower. Any applicable limits will be stated in the quotation or storage agreement. The Customer is encouraged to arrange their own insurance if the value of their Goods exceeds these limits.

Storage Nunhead will not be liable for indirect or consequential losses including loss of profit, loss of use, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Claims and Time Limits

If the Customer believes that loss or damage has occurred to their Goods while in the custody of Storage Nunhead, they must notify Storage Nunhead in writing as soon as reasonably practicable, providing reasonable details of the issue.

For removal or transport Services, visible loss or damage should be reported on delivery where possible. For storage Services, the Customer should inspect their Goods following removal from storage and raise any concerns promptly. Failure to notify within a reasonable time may affect Storage Nunhead's ability to investigate and may result in a reduction or rejection of any claim where permitted by law.

12. Access to Storage Units

Where the Customer rents a storage unit, access arrangements will be set out in the storage agreement. Storage Nunhead may require proof of identity before granting access. Access may be restricted for safety, security, or operational reasons, or where payments are overdue.

The Customer must not share keys or access codes without proper authority and must take reasonable steps to keep access details secure. The Customer must not store any Goods outside the allocated unit or interfere with other units or common areas.

13. Termination of Storage

Either party may terminate a storage agreement by giving the period of notice specified in the agreement, or if no period is specified, by giving reasonable notice. On termination, the Customer must remove all Goods and leave the unit in a clean and tidy condition.

If the Customer fails to remove their Goods by the end of the notice period, Storage Nunhead may continue to charge storage fees and may, after giving reasonable notice and in accordance with applicable law, exercise a lien and ultimately sell or dispose of the Goods to recover unpaid charges.

14. Data Protection and Privacy

Storage Nunhead will collect and use personal data in order to manage bookings, provide Services, process payments, and communicate with Customers. Personal data will be handled in accordance with applicable data protection laws. Details of how personal data is processed may be provided separately in a privacy notice.

15. Changes to These Terms

Storage Nunhead may update these Terms and Conditions from time to time. The latest version will apply to new bookings and renewals. Material changes affecting ongoing storage Customers will be notified where reasonably practicable, and continued use of the Services after notice will constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Services provided by Storage Nunhead, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No waiver by Storage Nunhead of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

The Contract is between Storage Nunhead and the Customer. No other person shall have any rights to enforce any of its terms, whether under statute or otherwise.

These Terms and Conditions constitute the entire agreement between Storage Nunhead and the Customer in relation to the Services, and supersede any prior understanding, agreement, or representation, whether oral or written, relating to the same subject matter.